Quality Management - PDCA

 

Project Quality Management comprises of;

  • Plan Quality Management 
  • Manage Quality
  • Control Quality 

Tools & Techniques 

  • Affinity diagrams
  • Audits
  • Bench-marking
  • Brainstorming
  • Checklists
  • Check-sheets 
  • Cost benefit analysis
  • Cost & Effect diagrams 
  • Cost Of Quality
  • Design for X
  • Multi criteria decision analysis 
  • Flow charts 
  • Histograms
  • Inspections
  • Interviews
  • Logical data model
  • Matrix diagrams 
  • Mind-mapping 
  • Performance reviews 
  • Process analysis
  • Problem solving
  • Quality improvement methods
  • Questionnaires and surveys 
  • Root cause analysis
  • Scatter diagrams 
  • Statistical Sampling 
  • Test and inspection planning
  • Testing / Product evaluations

Artifacts 

  • Quality management plan
  • Quality metrics
  • Quality reports
  • Quality control measurements 
  • Test and evaluation documents 
  • Verified deliverables
  • Work performance information

Reference 


PMBOK V6 Pages 271 - 306

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